Our Commitment to Satisfaction At Pelle Pelle LLC, we are committed to delivering exceptional products and a superior customer experience. If your purchase does not meet your expectations, we offer a straightforward return and refund process to ensure your satisfaction.

Return Eligibility and Window You may initiate a return for eligible items within 14 days of the official delivery date. To qualify for a return, the merchandise must strictly adhere to the following conditions:

  • The item must be entirely unused, unworn, and unaltered.

  • The item must be returned in its original, undamaged packaging.

  • All original factory tags, labels, and hygiene seals must remain fully intact and attached.

Non-Returnable Merchandise For quality control and hygiene purposes, certain categories of products are strictly exempt from our return policy. These include:

  • Items explicitly marked as “Sale,” “Clearance,” or “Final Sale.”

  • Custom-made, personalized, or bespoke products.

  • Health, personal care, and cosmetic items (due to strict health and safety regulations).

  • Any consumable goods that have been unsealed, opened, or utilized.

Return Authorization Procedure To ensure a secure and trackable return process, please follow these steps:

  1. Request Authorization: Email our support team at info@pellepellellc.com with your original Order Number and a brief explanation for the return request.

  2. Receive Instructions: Upon approval, our team will provide you with detailed return instructions and, if your return qualifies, a prepaid Return Merchandise Authorization (RMA) shipping label.

  3. Package and Ship: Securely pack the item inside its original packaging to prevent transit damage. Apply the provided shipping label or utilize a trackable shipping method of your choice. We highly recommend retaining your drop-off receipt as proof of shipment.

Refund Processing

  • Inspection: Once our fulfillment center receives your return, our quality assurance team will inspect the item to verify it meets our return conditions.

  • Issuance: Approved refunds will be automatically credited back to the original method of payment used during checkout.

  • Timeline: Please allow 5 to 10 business days for the credited funds to officially post to your account, depending on your financial institution’s processing times.

  • Shipping Costs: Please note that original shipping and handling charges are non-refundable. If your return is processed using a Pelle Pelle LLC prepaid label, the cost of return shipping will be deducted from your final refund amount, unless the return is due to a company error.

Damaged, Defective, or Incorrect Orders We stand behind the quality of our fulfillment process. However, if you receive a product that is defective, damaged in transit, or incorrect, please take the following steps immediately:

  • Notify us at info@pellepellellc.com within 7 days of receiving your delivery.

  • Include your Order Number and clear photographic evidence of the damage or fulfillment error.

  • Our team will expedite a resolution, which may include a complimentary replacement shipment or a full refund (including all original shipping fees).

Contact Information For any inquiries regarding an existing order or to initiate a return, please contact our dedicated support team at info@pellepellellc.com.