Shipping Destinations Pelle Pelle LLC currently fulfills and ships orders exclusively to addresses within the United States. At this time, we do not have the infrastructure to support international shipping or fulfill orders outside of the US.

Order Processing & Handling We strive to get your items to you as quickly as possible. Our standard order processing and fulfillment window is 1 to 3 business days, operating Monday through Saturday.

Please note the following processing conditions:

  • Orders successfully placed after 5:00 PM, or on Sundays and recognized national holidays, will officially enter our fulfillment queue on the following business day.

  • Processing time is distinct from shipping time; it refers to the time required to pick, pack, and prepare your order for carrier dispatch.

Carrier Partnerships & Delivery Estimates To ensure the secure and timely arrival of your purchases, we partner with major, reliable logistics networks including USPS, UPS, and FedEx. The carrier assigned to your shipment will depend on the destination, package weight, and the shipping tier selected.

  • Standard Shipping: Deliveries within the contiguous United States generally arrive within 3 to 7 business days after the order has been processed.

  • Expedited Shipping: Faster transit options (such as 2-Day or Overnight delivery) may be presented at checkout, subject to carrier availability in your specific region.

Note: All provided delivery timelines are estimates. Actual delivery dates fluctuate based on geographic location and carrier efficiency.

Shipping Rates & Promotional Shipping Shipping costs are dynamically calculated at the time of checkout. Rates are determined by the cumulative weight of your cart, the final delivery destination, and your chosen shipping speed. Pelle Pelle LLC may occasionally offer free standard shipping for orders that exceed a specified subtotal; any applicable free shipping promotions will be automatically calculated and clearly displayed during the checkout process.

Tracking Your Order As soon as your package leaves our warehouse, a shipping confirmation will be sent to the email address provided at checkout. This email will contain a direct tracking link, allowing you to monitor your shipment’s journey in real-time via the designated carrier’s website.

Liability Exemptions While we do everything in our power to ensure a smooth delivery, Pelle Pelle LLC cannot be held financially responsible for transit delays caused by circumstances outside of our direct control. This includes, but is not limited to: severe weather events, natural disasters, carrier network outages, holiday volume surges, or delays resulting from incorrect or incomplete shipping addresses provided by the customer.

Lost, Stolen, or Damaged Packages In the rare event that your order experiences an issue in transit, we are here to help:

  • Reporting Window: You must contact us within 7 days of the original estimated delivery date.

  • Documentation: Please email our support team with your original Order Number. If your item arrived damaged, you must include clear photographic evidence of both the damaged product and the exterior shipping box.

  • Resolution: We will promptly launch an investigation with the shipping carrier on your behalf. Depending on the outcome, we will work with you to provide an appropriate resolution, which may include a replacement shipment or a refund.

Contact Information For any questions regarding shipping rates, tracking an existing order, or resolving a delivery issue, please reach out to our support team at info@pellepellellc.com.